Privacy Policy

SHAMI NETWORK SERVICE ("we", "us", "our"), operating the FiberCare service at fibercare.in, is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information necessary to provide cable TV and broadband subscription services:

• Identity & contact details: name, postal address, phone number, and email address.
• Service details: set-top box (STB) number, subscription plan, activation status, and renewal dates.
• Payment information: payment amount, mode (cash or online), date, and receipt reference. Online card, UPI, and bank details are collected and processed directly by our payment gateway partner (Razorpay) and are not stored on our servers.
• Transaction records: payment history and account balance maintained for billing.

2. How We Use Your Information

• To activate, maintain, and renew your subscription.
• To process payments and issue receipts.
• To contact you about renewals, service updates, outages, or support requests.
• To maintain accurate billing and account records.
• To comply with legal and regulatory obligations.

3. Payment Processing

Online payments are handled by Razorpay Software Private Limited, a PCI-DSS compliant payment gateway. When you pay online, your sensitive payment details are transmitted securely to Razorpay and are governed by Razorpay's Privacy Policy. We receive only a confirmation of the transaction and a reference identifier.

4. Sharing of Information

We do not sell or rent your personal information. We share it only:

• With our payment gateway to process transactions.
• With our authorised field agents, solely to service your account in your area.
• When required by law, regulation, or valid legal process.

5. Data Security

We apply reasonable technical and organisational measures to protect your information against unauthorised access, alteration, or disclosure. Access to customer records is restricted to authorised personnel.

6. Data Retention

We retain your information for as long as your account is active and thereafter as required to meet legal, accounting, or reporting obligations.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to legal and contractual limits. To make a request, contact us using the details below.

8. Cookies

Our public website uses minimal cookies necessary for basic functionality. We do not use them to track individuals across other websites.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the revised date.

10. Contact Us