Refund & Cancellation Policy

This policy explains how cancellations and refunds are handled for FiberCare subscriptions provided by SHAMI NETWORK SERVICE.

1. Subscription Cancellation

• You may cancel your subscription at any time by contacting us using the details below or by informing your field agent.
• Cancellation stops future renewals. Your service remains active until the end of the period you have already paid for.
• Subscriptions are not auto-renewed without a payment; there are no recurring background charges.

2. Refunds

• Subscription fees are charged for a fixed period (monthly or quarterly) and are generally non-refundable once the service has been activated for that period.
• If you were charged in error (for example, a duplicate online payment), you are entitled to a full refund of the erroneous amount.
• If a paid subscription could not be activated due to a fault on our side and the issue cannot be resolved, you may request a refund for the affected period.

3. How to Request a Refund

To request a refund, contact us within 7 days of the transaction with your name, registered STB number, payment reference, and reason. We will review and respond promptly.

4. Refund Processing

• Approved refunds for online payments are credited back to the original payment method through Razorpay.
• Refunds are typically processed within 5–7 business days of approval, though the time to reflect in your account depends on your bank or card issuer.
• Cash payments, where refundable, are settled in cash or by an agreed method.

5. Non-Refundable Situations

• Service already consumed for the paid period.
• Suspension or termination resulting from misuse, tampering, or breach of our Terms & Conditions.
• Partial-period cancellations after activation.

6. Contact Us