Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the FiberCare cable TV and broadband services provided by SHAMI NETWORK SERVICE ("we", "us", "our"). By subscribing to or using our services, you agree to these Terms.

1. Services

We provide cable television and/or broadband internet subscriptions delivered via a set-top box (STB) or network connection at your registered address. The specific channels, speeds, and features depend on the plan you select.

2. Subscription & Activation

• A subscription begins once your STB or connection is installed and activated.
• Activation of a new or renewed subscription may take a short time after payment while we provision your service.
• You are responsible for providing accurate contact and address information.

3. Billing & Payments

• Subscription fees are charged per your chosen plan (monthly or quarterly).
• Payments may be made in cash to our authorised field agents or online through our payment gateway, Razorpay.
• A receipt is issued for every payment. Any outstanding balance is carried forward to your account.
• Services are subject to renewal on or before the expiry date. Non-payment may result in suspension of service.

4. Pricing

Prices shown on our website are indicative and may vary by locality and channel selection. Applicable taxes and regulatory charges are additional where mandated. We may revise pricing with reasonable notice.

5. Customer Responsibilities

• Use the service only for lawful, personal, non-commercial purposes unless otherwise agreed.
• Do not tamper with, relocate, or redistribute the STB or connection without authorisation.
• Safeguard your equipment; you may be liable for loss or damage to company-owned equipment.

6. Service Availability

We strive to provide uninterrupted service but do not guarantee it will be free from occasional interruption due to maintenance, technical faults, weather, or circumstances beyond our control. We will work to restore service as promptly as reasonably possible.

7. Suspension & Termination

We may suspend or terminate service for non-payment, misuse, tampering, or breach of these Terms. You may cancel your subscription as described in our Refund & Cancellation Policy.

8. Limitation of Liability

To the maximum extent permitted by law, our liability for any claim arising out of the service is limited to the subscription amount paid by you for the affected billing period. We are not liable for indirect or consequential losses.

9. Governing Law

These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the competent courts in Tamil Nadu, India.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the service after changes constitutes acceptance of the revised Terms.

11. Contact Us